Consultation :

Active Case Management: High intensity users of health and social care programme - Internal staff survey

The aim of this survey was to review participation and experience over the first 90 days of the roll out of the Active Case Management programme. It focused on three areas: Standard Operating Procedure, stakeholders and paperwork.

We asked:

We asked a number of questions about people’s understanding of the programme and associated paperwork, how they felt about the programme.

You said:

We got some really positive feedback. Plus some challenges which we were able to address.

We did:

We made changes to the referral paperwork associated with the programme. We made it shorter and more user friendly.

The consultation helped us to work towards delivering a programme of work which supports high intensity users of health and social care to live as well as they can. I hope that the change in the paperwork will encourage health and social care staff to refer people in.