Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Consultation :
Active Case Management: High intensity users of health and social care programme - Internal staff survey
The aim of this survey was to review participation and experience over the first 90 days of the roll out of the Active Case Management programme. It focused on three areas: Standard Operating Procedure, stakeholders and paperwork.
We asked:
We asked a number of questions about people’s understanding of the programme and associated paperwork, how they felt about the programme.
You said:
We got some really positive feedback. Plus some challenges which we were able to address.
We did:
We made changes to the referral paperwork associated with the programme. We made it shorter and more user friendly.
What impact did the piece of engagement had on individuals/communities/groups?The consultation helped us to work towards delivering a programme of work which supports high intensity users of health and social care to live as well as they can. I hope that the change in the paperwork will encourage health and social care staff to refer people in.